Privacy Policy

Personal Information

Mee Masala (“Mee Masala”) is the licensed owner of the website meemassala.com (“The Site”). Mee Masala respects your privacy. This Privacy Policy explains how your data is collected and used by Mee Masala on the Site. As a visitor or customer, please read this Privacy Policy carefully. By accessing the services provided by the Site, you agree to the collection and use of your data by Mee Masala as described herein.

Collecting Personal Information

When you visit Mee Masala, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately and perform analytics to improve our website experience.
Source: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify.

Order Information

Examples of Personal Information collected: Name, billing address, shipping address, payment details (credit/debit card, UPI, Apple Pay, PayPal), email, and phone number.
Purpose: To process and fulfill orders, verify payments, arrange shipping, provide invoices or confirmations, and communicate with customers.
Source: Collected directly from you.
Disclosure: Shared with Shopify, Google, Facebook, Razorpay, Klaviyo, Shopify Email, Parcel Panel, HubSpot, App Vitals, Smile.io, Shiprocket, Unicommerce, and Growave.

Customer Support Information

Examples: Email address, phone number.
Purpose: To provide customer support and service updates.
Disclosure: Shared with delivery partners or service providers (like HubSpot) for support and communication.

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill orders.

Shopify: Used to power our online store. Shopify Privacy Policy
Legal Compliance: We may share data to comply with laws, respond to subpoenas, or protect our rights.

Sharing with Razorpay

Personal Information Collected: Payment details, billing address, and other relevant data.
Purpose: Payment processing and order fulfillment through Unicommerce.
Data Security: Industry-standard encryption and compliance with data protection laws.
Retention: Retained only as long as necessary to fulfill legal and business obligations.
Your Rights: You may withdraw consent or request correction of your data at any time.

Sharing with Growave App

Data Collected: Email, purchase history, loyalty participation, reviews, wishlist data, and social engagement.
Purpose: Loyalty program management, reviews, wishlists, and personalized offers.
Disclosure: Data shared with Growave and its integrated email providers solely for service-related functionality.

Sharing with Shopify Vitals App

Data Collected: Purchase history, browsing behavior, review content, engagement metrics.
Purpose: Email marketing, customer engagement, personalization, and review display.
Disclosure: Shared with Shopify Vitals for email campaign management and compliance.

Sharing with Shopify Email App

Data Collected: Email addresses, purchase history, and subscription preferences.
Purpose: Automated newsletters, promotions, and feedback collection.
Disclosure: Shared with Shopify Email and third-party email services for campaign automation and compliance.

Sharing with Shiprocket

Data Collected: Name, address, phone number, email, and order details.
Purpose: Shipping, order tracking, and performance optimization.
Disclosure: Shared with Shiprocket, logistics partners, and carriers for order delivery and support.

Behavioural Advertising

We use your Personal Information for personalized advertisements and marketing.
Google Analytics: Learn More
Facebook Ads: Ad Settings
Opt-Out: Digital Advertising Alliance

Using Personal Information

We use your information to offer and improve our products and services, process and fulfill orders, and communicate updates and promotions.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your information under the following:
• Your consent
• Contract performance
• Legal compliance
• Legitimate business interests

Retention

When you place an order, we retain your Personal Information unless and until you request deletion.

Automatic Decision-Making

We do not engage in decision-making or profiling that significantly affects users. Shopify may use limited automation for fraud prevention only.

Your Rights

Under GDPR and CCPA, you may:
• Access or update your data
• Request deletion or correction
• Port your data to another service
• Withdraw consent at any time

To exercise these rights, please contact us via the details below.

Cookies

Cookies help us improve your experience by remembering preferences, login info, and browsing activity.
We use:
Functional Cookies – To make the site work properly
Performance Cookies – To improve speed and usability
Advertising Cookies – For marketing and retargeting
Social Media Cookies – To enable sharing and engagement features

You can control cookie preferences in your browser settings.