Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.
Once an order is placed, cancellation is not allowed. Therefore, no refund* will be issued for any cancelled or change-of-mind requests.
Full payment is required before order processing.
Cash on Delivery (COD)orders are not accepted
Any damage caused due to neglect, improper usage, or wrong application will not be covered under this policy.
If you receive a damaged product during transit, please contact us within 24 hours of delivery, to raise the return request.
Any damage caused due to neglect, improper usage, or wrong application will not be covered under this policy.
You must provide a clear unboxing video as proof at the time of raising your concern
After verification, we will send you a replacement product promptly
All the Exchange & Replaced products will be delivered within 5 to 7 business days.
Refunds will not be provided under any circumstances.
A Customer Service Representative will contact you by chat, telephone, or email to guide you through the return process. A support ticket will be raised in our system.
Upon receipt of your returned shipment, we will process your refund within 2 to 5 business days and credit your account for the cost of the returned article based on the original method of payment. You will be notified of the transaction via email or telephone. Please note that shipping costs are non-refundable.
Please ensure that the item(s) you are returning are adequately packaged to prevent any damage during transit. Any additional damage caused during shipping will not be covered by our returns policy.
Please inspect your order immediately upon delivery and contact us if the item is defective, damaged, or incorrect. We will evaluate the issue and take appropriate action to resolve it promptly.
Certain types of items cannot be returned, including:
Please contact us if you have questions or concerns regarding a specific item.
Orders cannot be cancelled once the transaction is completed. You must complete the return process to receive a refund.
The fastest way to get a replacement is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
If our delivery partner is unable to deliver your parcel, it will be returned to the sender’s address listed on the shipping label. A customer service representative will contact you to confirm whether you’d like to cancel or re-dispatch your order. Any re-shipping costs will be billed to the customer after verifying the shipping information.
If more than 15 business days have passed since your refund approval, please contact us at mee.masala@gmail.com.
